Shared and Reseller Hosting Accounts

Host Hong Kong provides a conditional 14-day money back guarantee on managed shared hosting, and reseller solutions. Refund requests after 14 days will not be negotiated.

Accounts cancelled/terminated by Host Hong Kong do not qualify for the 14-day money back guarantee. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Condition of Refund

Host Hong Kong agrees to refund up to the full amount paid if user cancels their order within 14 days of purchase on the condition that the Terms and Conditions and Acceptable Use Policy have been adhered to. Further more, Host Hong Kong reserves the right to refund a prorata, or partial refund if the resource usage during the 14 days appear to be excessive.

Refunds are made at the sole discretion of Host Hong Kong. Host Hong Kong's decission is final in matters regarding refunds.

Domain Names

Domain names are non refundable at any time after payment. If a domain is ordered with a shared or reseller hosting plan, the shared and reseller hosting plan may still be refunded but any charges related to the domain name would still remain non refundable. If the domain has been included with any refundable service, the cost of the domain would be deducted from the refunded amount.

VPS, Dedicated and Colocation Servers

VPS, Dedicated and Colocation servers are non refundable once service has begun.